Exchanges & Returns Policy

HOW TO RETURN AN ITEM

Print and complete the form below:

DOWNLOAD RETURN FORM IN ENGLISH

Place the relevant section of the form inside the parcel and send it to the address shown on the form using the postal service or a courier of your choice.

The customer pays the return shipping cost; no shipping label will be provided. We will cover the subsequent cost of sending the requested replacement size.

A tracking or waybill number is required, including when using the postal service or another carrier. This allows you to monitor where your parcel is and when it arrives. We will not respond to enquiries about the location of return parcels until they have been delivered to our logistics centre.

All returns must be sent from the same country as the original shipment.

LASGYM reserves the right to refuse unauthorised returns and/or returns that do not follow the instructions on the form. If we receive a parcel without the completed form or the required order details, we cannot process the return or refund.

Your exchange will be sent as soon as possible. Exchanges are generally processed within a few business days.

 

RETURN POLICY 

Products must not have been worn, washed or altered in any way, and must show no signs of use. Items must be returned with all original labels attached and intact.

For faulty or incorrect items, customers must contact us promptly. LASGYM reserves the right to request photographs of faulty or incorrect goods before authorising a return.

Items sent to our registered office for a size exchange or refund will not be accepted.

LASGYM is not responsible for lost returns.

 

REFUND POLICY

LASGYM aims to ensure your complete satisfaction. If you are not satisfied for any reason, you may exercise your right of withdrawal. LASGYM will refund the full amount within the time limits described.

If you are not satisfied, you may return your purchase within 14 days of the parcel's delivery date. LASGYM will not issue a refund before the items have been returned.

Orders paid through PayPal will be refunded and credited back immediately.

Credit card refunds generally take a few business days, approximately 5–7 business days from the date the refund is issued, to appear in your account. This timing depends on the banks and is outside our control.

Refunds will be issued in the currency of your purchase and to the original payment method. Any differences in the amount received due to exchange rate fluctuations will not be reimbursed.